On-call in production, with the team

When something breaks on Truelens production, the crab debugs it live in the Slack channel alongside the team, in real time. It takes the routine fixes so the CTO keeps the hard calls.

A production incident is a team channel, and the crab is one of the responders:

• Real-time debugging: in the Truelens Slack with the team (Felipe, Jan, Ruhul), investigating as it happens
• The routine changes: UI tweaks, database queries, the fixes that don’t need a CTO, the crab handles with the team directly
• Escalation by design: anything touching production branches or complex architecture waits for Adolfo’s explicit sign-off

The team gets an always-on engineer in the channel. Adolfo stays the CTO, not the on-call.